Relationships and service help family owned business grow
James Gallet is a small business owner who has always had the knack for mechanical things. Right out of college he had the opportunity to use his expertise at a local company that had been serving the greater Kansas Ctiy area since 1984.
That company was Envirotech Heating and Cooling, and James started working there in 1995. It was a good fit with James’ technical knowledge and the owner’s business experience. In 2001, James and his wife, Terri, bought the business and love what they are able to provide to their customers since day one.
“Our company has personal relationships with our customers,” James said. “We are a small, local, family business and we want to keep that feeling with our customers.”
Envirotech has a wide service area with customers located across Johnson County.
“Sixty percent of the business is residential projects, and 40 percent is commercial work,” said James. “Most people wouldn’t know we work on many government-related projects every year.”
Between 12 to 15 full-time employees work at the business located at 11003 West 59th Terrace in Shawnee. Envirotech services and installs heating, cooling, appliances, ice machines, boilers and tankless water heaters. The service technicians are cross-trained to work on every aspect of a customer’s home comfort needs.
Envirotech is a member of several local and national organizations, and has an outstanding track record when it comes to customer satisfaction. The company is an Angie’s List Super Service Award recipient for four years, and was nominated as a Small Business of the Year.
Chamber Membership Is Valuable
Envirotech Heating and Cooling has been a member of the Shawnee Chamber for 25 years. “Being a member of the chamber adds credibility to your business,” said James. “You can get involved with the chamber and network with other chamber members and groups. Members need to find what works best for them with the chamber events and marketing opportunities.”
James pointed out the value the chamber provides with the membership marketing programs and services. “We have hosted chamber coffees and it is the perfect opportunity to meet people we wouldn’t otherwise connect with.”
The chamber’s Member Serve Direct Mail program is also beneficial to Envirotech. “For a minimal cost we are able to keep our name in front of members, and get new customers from it.”
James and Terri have three children between the ages of 9 and 15, and they stay busy with various activities outside the business. James is a member of the Johnson County Community College Advisory Board, and the company has an active HVAC scholarship program with JCCC. In addition, he provides leadership to the Bobcat Wrestling Club in Basehor, and sponsors a car for dirt track go-cart racing.
Service is critical to Envirotech and its customers. The couple recalled one Christmas Eve when James helped restore the heat to a family’s house. By the time James completed the job and returned home he found that Santa had already arrived, and was lucky that St. Nick had even left him a few cookies.
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