Local American Family Insurance Agent Earns American Star Excellence in Customer Experience
Shawnee American Family Insurance Agent and longtime Chamber supporter, Paul Ridgway, was recognized on March 11 for his high marks in customer service and experience via American Family corporate offices. The Chamber congratulates Paul on his agency’s award and appreciates his continued support and involvement!
Full Press Release:
Local American Family Insurance agency owner Paul Ridgway earns top honor for customer service
Madison, Wis. March 11, 2019 – Paul Ridgway an American Family Insurance agency owner in Shawnee, KS, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“An extraordinary customer experience is a top priority at American Family and our agency owners are a critical part of accomplishing that,” said Ann Hamilton, American Family Insurance customer experience vice president. “The select group of agency owners who have attained the American Star Excellence in Customer Experience Certification have, according to their customers, consistently provided that outstanding service that is a differentiator for us among insurance providers.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.
Paul Ridgway has been an agency owner for American Family since July 1976. His agency office is located at:
17206 Midland Drive, Shawnee, KS 66217