Friday, May. 3rd 2019

Local American Family Insurance Agent Earns American Star Excellence in Customer Experience

Shawnee American Family Insurance Agent and Chamber member, Jennifer Williamson, was recognized on May 3rd for her high marks in customer service and experience via American Family corporate offices. The Chamber congratulates Jennifer on her agency’s award and appreciates her continued support and involvement!

Full Press Release: 

Local American Family Insurance agency owner Jennifer Williamson earns top honor for customer service

Madison, Wis. May 3, 2019 – Jennifer Williamson – Williamson & Associates, Inc.,  an American Family Insurance agency owner with offices in Shawnee and Overland Park, has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program. 

“An extraordinary customer experience is a top priority at American Family and our agency owners are a critical part of accomplishing that,” said Ann Hamilton, American Family Insurance customer experience vice president. “The select group of agency owners who have attained the American Star Excellence in Customer Experience Certification have, according to their customers, consistently provided that outstanding service that is a differentiator for us among insurance providers.”

The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family Insurance agency owner.
Jennifer has been an agency owner for American Family since February 1999. Her agency offices are located at:

15100 W 67th St, Suite 201, Shawnee, KS 66217

7900 Marty St, Overland Park, KS 66204




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